Site Map

• Welcome
  • Introduction
  • What you’ll need

• Overview of Service Coordination
  • Introduction
  • What is Service Coordination?
  • Why do we need Service Coordination?
  • Core objectives of Service Coordination
  • Benefits for the consumers
  • Service delivery priorities
  • Benefits for service providers
  • Do you coordinate your services?
  • Founding principles
  • Establishing common operational language
  • Learning Check
  • Learning Check
  • Learning Check
  • Summary

• Initial Contact
  • Introduction
  • Who conducts Initial Contact
  • Formalising Initial Contact
  • Context of Initial Contact
  • Resources to support Initial Contact
  • Learning Check
  • Summary

• Initial Needs Identification
  • Introduction
  • What is Initial Needs Identification?
  • Initial Contact and Initial Needs Identification
  • Context of Initial Needs Identification
  • Reflective activity
  • Learning Check
  • Learning Check
  • Learning Check
  • Learning Check
  • Summary

• Assessment
  • Introduction
  • What takes place during an Assessment?
  • Face to Face Assessment
  • Context of Assessment
  • Learning Check
  • Learning Check
  • Learning Check
  • Summary

• Shared Care/Case Planning
  • Introduction
  • Care/Case Planning overview
  • Who performs Shared Care/Case Planning?
  • Other Terms for Care/Case Coordinator
  • Context of Shared Care/Case Planning
  • Learning Check
  • Learning Check
  • Learning Check
  • Learning Check
  • Summary

• Additional Processes
  • Introduction
  • What are the additional processes?
  • Provision of information
  • Information provision
  • Communication strategies
  • Reflective activity
  • Consent to share information
  • Consent
  • Referral
  • Exchange of information
  • Service delivery
  • Learning Check
  • Learning Check
  • Learning Check
  • Learning Check
  • Learning Check
  • Learning Check
  • Summary

• Support Resources
  • Introduction
  • Partnerships and networks
  • Support and templates
  • Referrals using the SCTT
  • Context of SCTT
  • Privacy and consent support
  • Human Services Directory
  • Learning Check
  • Learning Check
  • Summary

• Summary
  • Course Summary

• Support
  • Glossary
  • Help
  • Resources
  • Site Map